Final Link (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application (“Final Link”) and our website located at https://finallink.co (collectively, the “Services”).

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access or use our Services.

1. Information We Collect

We may collect information about you in a variety of ways depending on how you interact with our Services.

A. Personal Data You Provide Directly

• Account Information: When you register an account, we collect personal details such as your name, email address, physical address, and telephone number.
• Identity Verification Documents: To facilitate regional logistics, shipping, and mandatory customs clearance, we may collect and process user-uploaded documents, including images of your government-issued identification cards (such as front and back photos of your ID) and purchase invoices.
• Support & Communications: When you use our support features, chat tools, or contact us directly, we collect the contents of your messages and any attachment details you provide.

B. Payment and Billing Information

To process shipment, freight, or cargo payments, we collect and route financial details through secure third-party billing gateways:

• Payment Processing: All transaction data is processed securely by our trusted integration partners, including CyberSource (authorized through the Bank of Saint Lucia and 4Cs).
• Card Tokenization: If you explicitly choose to “Save this card for future use,” your raw card details are securely captured and converted into a unique cryptographic token by CyberSource. We do not store raw credit/debit card numbers or CVV codes on our servers; we only store the secure reference token to facilitate seamless future checkouts.

C. Shipping and Cargo Data

Because our platform coordinates sea freight and overall package logistics, we collect tracking numbers, origin details, destination details, shipment weights, values, and status updates associated with your cargo.

D. Device and Technical Usage Information

• Device Details: We may collect specific info from your mobile device, including your device model, operating system version, and system notifications permissions.
• Push Notification Tokens: We generate and utilize secure device registration tokens (such as Firebase Cloud Messaging tokens) to send you real-time push notifications about payment updates, shipment statuses, and support messages.

2. How We Use Your Information

We process your data based on legitimate business purposes, contract fulfillment, and compliance with local/international laws, specifically to:

• Manage and authenticate your user account and profile.
• Deliver, track, update, and coordinate your sea freight shipments and cargo packages.
• Generate cargo declarations and submit transaction invoices to customs regulatory authorities.
• Process and secure your transaction requests through card-not-present gateways.
• Deliver real-time updates and push notifications about your orders and shipments.
• Provide chat and support systems to address logistics or billing inquiries.

3. Sharing Your Information

We do not sell, rent, or trade your personal information. We only share collected data with third parties in the following limited circumstances:

• Payment Gateways: We transmit billing parameters to CyberSource to process payments and verify authorizations.
• Logistics & Customs: We share package details, invoices, and government-issued identification with relevant customs authorities to secure legally compliant border transit.
• Service Providers: We may utilize specialized database, hosting, and notification providers to execute operations on our behalf.
• Legal Compliance: We may disclose information where required by law, subpoena, or to protect the safety and integrity of our operations.

4. Data Security and Retention

We retain your profile data, identity verification documents, and shipment histories only as long as necessary to complete our services, resolve disputes, and maintain statutory legal and tax records required for international freight forwarding.

5. Your Data Rights & Choices

• Profile Management: You can review and update your name, email, and phone number directly within the “Profile” screen of the Final Link app.
• Saved Cards: You can manage and delete any securely saved card payment profiles at any time.
• Account Deletion: You may request the deletion of your account and personal identifiers from our system by contacting support, subject to legal customs record-keeping requirements.
• Push Notifications: You can opt out of receiving status alerts at any time through your mobile operating system settings.

6. Children’s Privacy

Our Services are not designed for or targeted at children under the age of 13. We do not knowingly collect personal information from children under 13. If we discover that a child under 13 has provided us with personal information, we will delete it from our servers immediately.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When changes are made, we will update the “Last Updated” date at the top of this document. We encourage you to review this page periodically to stay informed about how we are protecting your information.